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Cancellation and Refund Policy

Last updated: 25 July 2026 · Version 2026-07-v1

This English version is provided for convenience. In case of any discrepancy between the English and Turkish versions, the Turkish version prevails.

1. Cancellation of Subscription

You may cancel your subscription at any time. A cancellation request may be submitted by e-mail to [email protected] or from within the system. Cancellation takes effect at the end of the current billing period; your access to the service continues until the end of the period and no payment is collected for the following period.

2. Right of Withdrawal and Refund of the Fee

Provided that the service has not actually been made available for use, the fee paid is refunded for cancellation requests made within 14 days from the date of payment.

Once the service has been made available for use, no refund is made due to its nature as a service performed instantly in an electronic environment; however, the subscription is terminated at the end of the period.

For annual subscriptions, refund requests relating to unused months in respect of cancellations made after the first 14 days are assessed on a case-by-case basis.

3. Refund Process

Once the refund is approved, the amount is refunded to the card with which the payment was made within 10 working days. Your bank's processing time is not included in this period.

4. Delivery and Deletion of Data

When the subscription ends, your data are delivered to you in a standard format upon your request. If no such request is made, the data are deleted in accordance with the statutory retention periods and the principles set out in the Privacy Notice (KVKK Information Notice).

5. Service Interruptions

In the event of interruptions attributable to the Seller that exceed a reasonable period, the subscription fee corresponding to the duration of the interruption is set off against the following period.